We want you to feel confident when buying on Fok & Stuff. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a store credit or a full refund.
We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item sufficiently to avoid damage in transit back to us.
Items that were on sale on the date of purchase are not eligible for a change of mind return.
We are unable to refund original shipping and handling costs. Return shipping is at buyers cost.
If you believe you have purchased an item that is faulty we want to remedy this just as much as you do. We ask you to promptly return the item to us for assessment and either a full refund or exchange will be given, provided that after receiving the faulty item and assessing your claim we deem the product to be faulty. Proof of purchase must accompany any faulty item claims, and must be within 30 days of the order receipt.
Faulty product claims will result in a refund of the postage costs of both your initial order as well as the costs for you to post the faulty item back to us.
HOW TO PROCESS YOUR RETURN
Please contact us at hello@fokandstuff to let us know that you will be returning your purchase.
Send your return to:
Fok & Stuff, 23 Jonson St, Feros Arcade, Byron Bay, NSW, 2481.
We recommend using a traceable method such as registered post or courier. Unfortunately if your return is damaged or in unsaleable condition we will not be able to refund you and will have to return your purchase.
Once your return is assessed we will either give you a store credit or refund to the purchase card, minus the shipping cost unless the product was faulty.
We aim to process your return and refund within 5 days of receiving it.